We’ll take it back—EXCEPT TOYS AND FREE ITEMS—within 14 days of purchase in the store or the date of the online order.
Receipt, original bags, tags and packaging must be included or return will not be accepted. We reserve the right to deny or restrict returns.
Lupine warranty - Please bring your unusable damaged product to the store and we will exchange it for a new identical item (limits apply). Wear and tear (dirty, old or frayed around the edges) is not covered. The item must be non-functional. Limit 3 in-store exchanges. See below for additional details.
Additional Warranty Information For Select Products
Lupine Brand Pet Collars, Harnesses and Leads - Lupine offers customers a lifetime warranty on manufacturer defects, accidental damages where the item is no longer usable. Warranty exchanges may be handled with us at the store (up to three times), or directly with Lupine Pet. Wear and tear (dirty, old or frayed around the edges) is not covered. The item must be non-functional. We reserve the right to refuse an exchange if the item appears to have been willfully damaged. Also, we will handle a maximum of 3 exchanges per customer in the store. After the three, you must contact Lupine directly. Please see this link for more information on Lupine's return process: https://www.lupinepet.com/guarantee/
PetSafe Brand Products - PetSafe provides a 1 year warranty on their products. Information on the warranty and instructions can be found on their web site at: http://www.petsafe.net/support/policies-and-terms/warranty-information.
Planet Dog - For Planet Dog toys, please see additional information on their web site at: http://www.planetdog.com/contact/customer-service
West Paw - For West Paw Design toys, please see additional information on their web site at: https://www.westpawdesign.com/customer-service/our-team/guarantee.